Accessibility Statement

Local government is hard enough to follow without the tools being hard to use. Citizen Playbook is being designed and tested with recognized accessibility guidance in mind, and accessibility is treated as part of building the thing rather than a pass at the end.

This is a statement of practice, not a certification. No formal third-party audit has been carried out, and no claim of full conformance with any standard is made here.

The website and the app are separate pieces of software at different stages, so they are reported separately below.

Website accessibility

This section is about citizenplaybook.com. Each item is checked on every page as it is built, at 1440, 1024, 768, 375, and 320 pixels wide, and at 200 percent zoom.

• Keyboard use. Every link, button, and menu can be reached and operated with a keyboard alone. A skip link is the first thing you reach on each page.
• Visible focus. Whatever you are on has a clear outline around it, in a colour chosen to stand out against both the light and the dark parts of the site.
• The menu. On a small screen the menu opens from a labelled button, moves focus to the first item, and closes on the Escape key, putting focus back on the button.
• Reflow and zoom. Pages reflow to a single column and do not scroll sideways at 320 pixels or at 200 percent zoom. Pinch zoom is not blocked.
• Structure. Each page has one main heading, headings go in order without skipping levels, and the header, main content, and footer are marked up as landmarks.
• Images. Meaningful images have descriptions. Decorative ones are hidden from screen readers so they are not read out as noise.
• Colour. Body text is checked for contrast, and nothing depends on colour alone to be understood.
• Touch targets. Buttons and menu items are large enough to hit comfortably.
• Motion. There is no animation on the site, and a reduced motion preference is respected.
• Printing. The policy pages drop the navigation and the decorative bands when printed, so they save as a plain readable document.

App accessibility

This section is about the separate application at citizenplaybook.app. It is a different piece of software from this website, with its own accessibility work and its own timeline. The checks described above are website checks and do not carry across to it.

Accessibility fixes have been made in the app, including keyboard and focus handling on its tool controls. Others are outstanding, and the one below is the most significant.

Known limitations

In the app

• The app currently prevents pinch zoom on a phone. It sets a maximum scale, which stops you enlarging the page with a pinch. This affects anyone who relies on magnifying the screen. This has not been fixed. It was identified earlier, it was checked again on 4 September 2026, and it is still present. It is an app change rather than a website change, and it is on the list.

On the website

• No formal audit. The checks above are done by the people building the site. They are not a substitute for testing by a qualified auditor or by people who use assistive technology daily.
• Policy pages are still drafts. These pages will be reviewed again before launch.

Outside our control

• Documents from government sources. Agendas, minutes, and reports published by cities and towns are frequently scanned images with no text layer. Citizen Playbook cannot make an inaccessible source document accessible, and a scanned PDF may return nothing useful.

Reporting an accessibility problem

If any part of Citizen Playbook is hard or impossible to use, please tell us. Describe the page, what you were trying to do, and what happened, and mention the browser or assistive technology you use if you can. It helps to say whether it was the website or the app. Reports like that are acted on.

Send it to support@citizenplaybook.com. If a page is unusable for you and you need the information in it another way, ask and we will find a way to get it to you.